Privacy Policy
Last updated: September 23, 2026
1. Information we collect
When you register, we collect your name, email address, and password (stored as a salted hash, never in plain text), along with the healthcare company you register or request to join. When you use the contact form, we collect your name, email, message, and optionally the healthcare company you selected.
2. Enrollment, claims, and encounter data
Files you upload — enrollment (834/CSV), pharmacy claims, medical claims, and encounters — are stored and associated with your healthcare company. This data is used solely to provide the enrollment, reconciliation, and extract features of the platform to your organization.
3. How we use information
We use account information to authenticate you, route join requests to the correct company admin, and send account-related emails (such as a welcome message or a notice that your join request was received). We use contact-form submissions to respond to your inquiry.
4. Data separation
Every enrollment, claims, encounter, exception, trading partner, and extract record is tagged with the healthcare company it belongs to, and every query in the application is filtered by that company. Users only ever see data belonging to their own healthcare company.
5. Sharing
We do not sell your information. Data is shared only within your own healthcare company's users, and with outbound extract recipients that your company's admins explicitly choose to generate extracts for.
6. Data retention
We retain account and healthcare data for as long as your healthcare company's account remains active, or as needed to provide the service.
7. Your choices
You can request access to, correction of, or deletion of your account information at any time by contacting us.
8. Contact
Questions about this policy can be sent through our Contact Us page.